staff kindness shines through chaos

The staff was incredibly friendly, always ready to assist. I appreciated their smiles and helpfulness, especially during breakfast, where options abounded.

However, the cleanliness left much to be desired. The bathroom had leftover soap from the previous guest, and there were no towels available at the pool.

Our family loved the variety of outdoor activities at Great Smoky Mountains National Park. The hotel was also conveniently located near the river, making our evening stroll enjoyable. The 32-inch flat-screen TV in our room was a hit with the teens, providing loads of entertainment.

In my wife’s opinion, the pool could really use better maintenance for families. It was uninviting, which made it tough for the kids to enjoy after a long day of travel.

Overall Clean and Friendly Stay

Our family enjoyed a comfortable night despite a few minor issues. The staff was incredibly helpful, offering tips for local dining. Try the nearby Cracker Barrel for a hearty meal! A bit of light noise from outside, but we managed to sleep well. Bring your own extra pillows!

I enjoyed my stay at the Best Western in Knoxville. The staff provided warm hospitality, and the location made it convenient for exploring restaurants nearby. Though the room had a slight musty odor, the amenities were satisfactory for my one-night stay. I’d stay again!

comfortable but minor issues

The room was immaculate upon arrival, making my stay very pleasant. I appreciated the friendly atmosphere created by the staff! The location was excellent, making it easy to explore local dining options like Aubrey's Strawberry Plains, which served fantastic fresh salads that delighted our taste buds.

There were minor maintenance issues that needed addressing.

Cozy and Friendly Vibes

We spent 3 nights in a nice King room and had a pretty good experience. Staff was super nice, especially during breakfast, where they had a great variety. But the toilet seat was wobbly, which was a bit annoying. Still, overall, it felt comfy and welcoming!

Great hotel with free wi-fi, indoor pool, and friendly staff. They helped me with plug adaptors during my first visit, which I greatly appreciated. I highly recommend this hotel for a comfortable stay!

be prepared for unexpected smells and noise but enjoy warm hospitality and clean rooms

Wonderful staff and clean rooms.

The indoor pool was perfect for my kids to burn off energy, and the spacious room made us feel right at home. Plus, the setup was perfect for our crew of six!

I appreciated the comfortable seating in the lobby, which allowed me to relax while waiting for family. The hotel was also conveniently located near restaurants and shops, making it easy for seniors like me to access amenities.

More frequent room cleaning would be beneficial.

The salads at nearby Aubrey's Strawberry Plains are a real winner, with fresh flavors that'll make your taste buds dance! Plus, we loved that the hotel's in a prime locale, super close to Amigo's & Beer Mexican Grill for some spicy bites and Cracker Barrel for that classic Southern flair.

The fitness room was a bit of a letdown, with limited weights and some machines needing a little TLC. Thankfully, a staff member did come through and wiped down the equipment, but it could've used more regular attention.

The room was clean and comfortable. The hot breakfast was really good. However, the pool was colder than expected. I might consider returning.

Can't recommend highly enough for a two-day stay

Comfortable room, convenient location, with a great selection of breakfast items including fresh fruit and pastries that made our mornings enjoyable before exploring the area.

Everything was top-notch.